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Usability Researcher

2 months ago

Seattle, Washington, United States Oxygen Full time
Job Description

Company Overview

Oxygen is a modern, agile, and people-focused consultancy that delivers highly creative learning experiences, sales enablement assets, organizational strategies, and human-centric communications to businesses and employees. Our work is an extension of our values, creativity, inclusion, and compassion, which are deeply ingrained in our culture.

We are home to an ever-expanding team of experienced strategic advisors, change agents, organizational architects, learning experts, enablement specialists, creative directors, filmmakers, experience designers, copywriters, authors, and producers. Together, we provide relevant, interdisciplinary expertise to help business leaders look beyond the status quo and turn obstacles into opportunities by empowering their people to achieve radical outcomes.

Job Summary

We are seeking an experienced usability researcher to support foundational research and evaluative design usability testing. The ideal candidate will have a strong background in human behavioral data analysis for UX improvement and be able to work independently with guidance.

Key Responsibilities

  • Conduct B2B UX research for target users: employees, leaders, IT admins, and HR/data analysts.
  • Collaborate with Design and Product Management on key design projects.
  • Perform UX Health studies to assess design readiness for engineering.
  • Develop and implement data collection methods: interviews, group discussions, surveys.
  • Analyze quantitative and qualitative data to derive insights.
  • Work independently or with other researchers and stakeholders.
  • Align work priorities with the design team's needs.

Requirements

  • 5+ years in research or product planning in the tech industry, with expertise in human behavioral data analysis for UX improvement.
  • Proven ability to work independently, handle ambiguity, be creative, detail-oriented, and organized.
  • Experience in presenting and sharing research insights.
  • AI-related product experience is a plus.
  • Advanced degree in HCI, market research, human factors, psychology, or related field, or a BA/BS with significant industry experience.
  • Skilled in qualitative foundational research for understanding user roles, needs, and challenges.
  • Experienced in qualitative evaluative research, UX Health research, and B2B research.
  • Enthusiastic about learning user behaviors, contexts, and motivations across the customer lifecycle.
  • Strong empathy for users while balancing stakeholder needs.
  • Experience in a fast-paced tech environment with independent time management, task prioritization, and flexibility.
  • Excellent verbal and written communication, interpersonal, and collaboration skills.

Work Arrangements

This is a virtual/remote, temporary, hourly position for up to 9 months. This role may become full-time permanent in the future. Ability to work in Pacific Time Zone. The targeted range for this role is $30-$60 hourly. Preferred locations: Arizona, Missouri, Washington, Virginia, Massachusetts, Illinois, Colorado, Florida, Texas, Maryland, Wyoming, Oregon, Idaho.

Equal Opportunity Employer

Oxygen is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.