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Technical Services Operations Center Administrator
2 months ago
We are seeking a highly skilled Technical Services Operations Center Administrator to join our team in Longmont, CO. As a key member of our operations center, you will be responsible for monitoring and troubleshooting the entire IT stack, including data center, network, storage, servers, and applications/services. You will work closely with internal Maxar departments such as IT, problem management, customer service, the data operations center, and software development.
Your CareerWe are committed to professional development and continuing education at Maxar. You will have the opportunity to define your own career trajectory and work with your manager or mentor to set goals and design a development plan to advance your career. Our group has amazing resources to support learning and development.
What We OfferWe offer a comprehensive package of benefits, including paid time off, health and welfare insurance, and 401(k) to eligible employees. You will also have access to career growth opportunities, family-friendly benefits, and a program to help you grow through tuition reimbursement, hackathons, and career development.
Responsibilities- Perform a variety of tasks, including system and application monitoring, ticketing, and incident resolution.
- Work directly with various technical support teams to monitor, escalate events, and manage incidents and alarm thresholds.
- Maintain strong interpersonal skills, self-motivation, and keen attention-to-detail.
- Must be a U.S. citizen with a current/active Secret security clearance.
- Must have an active Security+ certification or be able to obtain one in the first 6 months of employment.
- Must be willing and able to pass a CI Polygraph that is required to administratively access specific systems.
- Associate's degree in computer science, information systems, or a related field. Two years of experience may be substituted for a degree.
- Minimum of 2 years of technical troubleshooting experience.
- Ability to accommodate a weekly day or night shift that includes one weekend day per week.
- Advanced understanding of networking, firewalls, routing, remote site connectivity, and applicable troubleshooting practices.
- Experience with RedHat, LDAP, Satellite, Puppet, DNS.
- Experience with Active Directory.
- Experience with VMWare and Virtual Servers.
- Knowledge of data/IP networking and protocols (OSPF, BGP, GRE, TCP, FTP, FCIP, NFS).
- Work experience with Python.
- Work experience with AWS.
- Strong critical thinking and troubleshooting skills.
- Strong business acumen, client-service, and results orientation.
- Ability to think both strategically while also executing tactically.
- Positive history of building positive relationships, both internally and externally.
The salary range for this position is $64,000 to $135,000 annually. We offer a comprehensive package of benefits, including paid time off, health and welfare insurance, and 401(k) to eligible employees.
