Contact Center Information Specialist

1 week ago


Florence, Colorado, United States Pinal County, AZ Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Information Specialist. In this role, you will be responsible for providing exceptional customer service to the public, answering inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Answer incoming calls and emails to the Contact Center, verifying user information and identifying customer requests
  • Create service requests for County departments and route requests to the appropriate team members
  • Provide accurate and timely information to customers, either by phone or email
  • Update resident and customer databases to ensure accurate information
  • Work as a communication facilitator between the public and the County, providing excellent customer service and resolving issues in a professional manner
Requirements
  • High school diploma or GED equivalent
  • One year of customer service and computer experience
  • Valid Arizona State Driver's License (preferred)
  • Bilingual (preferred)
Benefits

Pinal County offers a comprehensive benefits package, including:

  • Paid vacation and sick leave
  • Ten paid holidays and one paid floating holiday
  • Paid sabbaticals every five years
  • Comprehensive wellness program
  • Retirement plans with generous employer contributions
  • Variety of top-tier affordable medical plans
  • Dental and vision plans
  • Tuition reimbursement program
  • Alternative work schedules
  • Telehealth
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Employee assistance program with ongoing training and development options
  • Civil service leave
  • Vanpool options
  • Short-term disability - employer paid
  • Basic life insurance - employer paid
  • Flexible spending accounts for dependent care and medical expenses
  • Suite of voluntary benefits, including additional life, accident, critical illness, and cancer insurance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing excellent service, we encourage you to apply for this exciting opportunity.



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