Equipment Service Technician

3 weeks ago

Minneapolis, Minnesota, United States STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

We are seeking a skilled Equipment Service Technician to join our team. As a key member of our service team, you will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro-mechanical, and electronic units.

Key Responsibilities

  • Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
  • Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
  • Work with cross-functional teams (Tech Support, Engineering, and Service Contract Management) to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues.
  • Provide Customers with information, pricing, and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
  • Provide support to various locations within assigned territory depending on the service agreements and Customer needs.

Requirements

  • High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training, or related military experience may be considered towards technical experience requirement.
  • Valid driver's license and the ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
  • Customer and team engagement experience.
  • Effective written and verbal communication skills.
  • Basic computer skills (MS Windows/email, navigation, mobile app, and ability to data input into multiple systems).
  • Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
  • Must be able to be compliant with hospital/Customer credentialing requirements.

We Offer

  • Competitive Salary
  • Annual merit bonus and incentive plans
  • Company vehicle, fuel, vehicle maintenance, uniforms, and all necessary tools provided
  • Medical, vision, prescription, dental, and life insurance
  • 401(k) with a company match
  • Paid time off that accrues from day one and paid holidays
  • Extensive service training and coaching program
  • Tuition assistance
  • Opportunities for advancement
  • Extensive hands-on training and development
  • Career progression path within STERIS
  • Competitive pay and monthly incentive opportunity

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our Customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.

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