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Chicago, Illinois, United States Illinois Action for Children Full timeJob Title: Chicago Application and Enrollment Supervisor Bilingual SpanishIllinois Action for Children (IAFC) is a leading organization in the early childhood care and education sector, dedicated to improving learning and life outcomes for children and families. We are seeking a highly skilled and experienced Chicago Application and Enrollment Supervisor...
Bilingual Spanish Receptionist
2 months ago
ABOUT OUR ORGANIZATION:
Illinois Action for Children (IAFC) has been a prominent advocate in the early childhood care and education sector for over five decades. Our initiatives, services, and advocacy efforts are dedicated to enhancing educational and life outcomes for children and families, particularly in alleviating the impacts of poverty. We strive to ensure that every child in Illinois, especially those in need, has access to essential resources for success in both education and life.
IAFC is devoted to fostering a diverse, equitable, inclusive, and anti-racist workplace culture. We uphold this commitment through our hiring practices and our ongoing efforts to cultivate an environment where diverse perspectives, ideas, and identities are respected and integrated into our operations. Our staff reflects a broad spectrum of racial, socio-economic, gender, religious, and national identities. We encourage all candidates who resonate with our mission and vision to consider this opportunity.
POSITION SUMMARY:
Reporting to the Customer Service and Outreach Manager within the Family Resources Department, the Receptionist is responsible for warmly welcoming and assisting all inquiries, whether in person or via telephone. This role entails managing the front desk and providing essential clerical and administrative support to the Family Resources Department, all while adhering to organizational standards with minimal supervision.
The successful candidate will embody and promote our core workplace values, including accountability, customer focus, continuous quality improvement (CQI), effective communication, competent personnel, and clear priorities. All tasks should be executed in alignment with organizational standards.
KEY RESPONSIBILITIES:
- Greet clients and visitors with a friendly demeanor. Answer front desk calls promptly and respond accurately and courteously to inquiries. Provide necessary forms to walk-in applicants and gather information to direct visitors or callers to the appropriate staff or services.
- Perform assigned administrative tasks, including typing correspondence, data entry, faxing, copying, and report generation. Maintain a daily log of walk-in clients and children, entering data into a spreadsheet.
- Manage conference room requests and maintain the Conference Room Calendar.
- Ensure that the reception area is stocked with program forms and relevant literature for visitors.
- Facilitate access to building areas as required.
- Sort and distribute all incoming mail from postal and courier services in a timely manner.
- Demonstrate our core workplace values through all interactions and tasks.
- Other duties may be assigned at the organization's discretion.
QUALIFICATIONS:
To be successful in this role, candidates must meet the following qualifications:
EDUCATION AND EXPERIENCE:
A high school diploma or equivalent (GED) is required, along with two years of relevant experience in an office setting.
SKILLS AND ABILITIES:
- Bilingual proficiency in English and Spanish is required.
- Strong interpersonal skills to effectively engage with staff, visitors, and clients both in person and over the phone.
- Ability to present a positive and professional image to the public, clients, and agency employees.
- Demonstrated organizational and communication skills.
- Ability to work collaboratively with others and assist the public in a courteous and patient manner, especially under pressure and with diverse populations.
BENEFITS:
- Collaborate with passionate colleagues committed to our mission: IAFC is dedicated to empowering families and communities where children are prioritized.
- We promote a culture of diversity, equity, and inclusion across our organization, recognizing its importance in fostering an unbiased and inclusive workplace.
- Comprehensive benefits package, including:
- Health, dental, and vision insurance with a significant company contribution for single coverage.
- 401k plan with company matching.
- Generous paid time off (PTO) policy.
- Paid holidays and floating holidays.
- Tuition reimbursement opportunities.
- Flexible spending accounts.
- Short-term and long-term disability insurance.
- Company-paid life insurance.
Illinois Action for Children is an equal opportunity employer.
Note: This job description is intended to provide a general overview of the position and may be amended at any time at the discretion of IAFC.
