Zendesk Platform Lead

2 days ago


Charlotte, North Carolina, United States Compass Group USA Full time
About Compass Group USA

Compass Group USA is the leading foodservice management company in North America, providing services to various industries, including hospitality, education, and healthcare.

Job Overview

We are looking for a skilled Technical Support Operations Manager to oversee the day-to-day operations of our Zendesk instances. The ideal candidate will have a solid understanding of Zendesk standard methodologies and functionality.

Key Responsibilities
  • Configure and customize Zendesk to meet critical initiatives.
  • Lead multiple user setup, profiles, and roles.
  • Design and implement processes, including integrations to other applications.
Requirements
  • 3-5 years of experience as a Zendesk Administrator.
  • Certifications like Zendesk Administrator are preferred.
  • Experience with programming languages and integrations is desired but not required.
  • Strong data management abilities.

The estimated salary for this position is $90,000 - $110,000 per year, depending on qualifications and location.



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