Shift Supervisor

1 week ago


Sacramento, California, United States Burger Lounge Full time
Job Summary

Burger Lounge is seeking a highly skilled and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for ensuring exceptional customer service, maintaining a clean and organized work environment, and supporting the management team in achieving business objectives.

Key Responsibilities
  • Customer Service: Maintain a consistent customer service focus, ensuring that every guest has a positive experience.
  • Team Support: Assist the management team in maintaining a smooth operation, ensuring that all tasks are completed efficiently and effectively.
  • Training and Development: Assist in training new staff members on Burger Lounge standards and expectations.
  • Food Presentation: Present food to guests in a visually appealing manner, using Burger Lounge's dialog and presentation techniques.
  • Sauce Protocol: Understand and follow sauce protocol procedures for offering, pouring, and presenting sauces.
  • Circulating the Dining Room: Circulate the dining room to ensure that all guests are being served and that the dining area is clean and organized.
  • Beverage Preparation: Prepare beverages, including iced tea, lemonade, milkshakes, and beer and wine (for those over 18).
  • Menu Knowledge: Demonstrate a strong understanding of Burger Lounge's menu, including recipes, allergens, and dietary restriction workarounds.
  • Order Taking and Greeter Dialogue: Process guest orders in person or by telephone, using the POS system, and handle cash and credit/debit card transactions accurately.
  • Cash Handling: Follow all cash handling procedures, including fraud protection, and properly assign and check out drawers as required.
Requirements
  • Experience: A minimum of one year of recent restaurant experience is required, with high-volume restaurant experience preferred.
  • Supervisory Experience: One year of supervisory experience is a plus, but not required.
  • Communication Skills: Good communication, organization, and interpersonal skills are essential for establishing and maintaining effective working relationships with co-workers.
  • Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
Benefits
  • Instant Pay+Tips: Daily tips plus up to half of a shift's earnings paid the following business day.
  • Comprehensive Medical/Dental/Vision Package: For employees averaging 25+ hours weekly.
  • 401(k): Available to eligible employees.
  • Free Employee Shift Meals: Available to all employees.
  • Pre-Tax Parking & Transportation Benefit: Plus 50% employer match.
  • Discounted Wellness, Tickets, and Travel: Available to all employees.


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