Customer Service Representative

5 days ago

Monroe, Washington, United States YMCA of Snohomish County Full time
{"Job Title": "Member Engagement Representative", "Job Summary": "Deliver exceptional service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility.", "Responsibilities": "
  • Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
  • Entry-level sales - follow sales cycle (introduction/probing/close)
  • Address and resolve membership concerns
  • Apply all YMCA policies, practices, and procedures ensuring a positive member experience
  • Respond to emergency situations
  • Monitor the locker rooms and adhere to other safety guidelines
  • Perform other duties as assigned
", "Requirements": "
  • Minimum age 22
  • Strong interpersonal and problem-solving skills
  • Basic computer skills/knowledge required
  • Fluency in second language desired
  • Ability to lift 50lbs
", "Physical and Mental Demands": "The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.", "Y Culture": "
  • Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the Y.
  • Exhibit Caring, Honesty, Respect, and Responsibility
  • Complete and maintain required trainings and certifications within established guidelines.
  • Arrive on time ready for shift, clock in/out within timekeeping system.
  • Exhibit a positive energetic attitude.
", "Company Culture": "The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living, and social responsibility.", "About the Role": "At the Y, we invite you to develop your skills, realize your leadership potential, and discover a position that is truly much more than a job. Plus, there is always room to grow at the Y."}

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