Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.
Key Responsibilities- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Help customers locate products, answer questions, and provide solutions to meet their needs
- Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods
- Engage customers on our rewards program, private label credit cards, and other promotions
- Assist with omnichannel processes, including buy online pickup in store and ship from store
- Participate in truck unloading, stocking, and planogram processes to maintain a well-merchandised store
- Responsible for completing merchandise recovery and maintenance, including returns and general store recovery
- Support shrink and safety programs, adhering to standard operating procedures and company policies
- Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment
- Retail and customer service experience preferred
- Ability to remain standing for long periods, move throughout the store, and perform physical tasks such as lifting and bending
- Ability to work in a fast-paced environment, handling multiple tasks and priorities
As a Customer Experience Specialist at Michaels, you will have the opportunity to work in a dynamic and creative environment, surrounded by a team of passionate and dedicated individuals. We offer competitive pay, benefits, and opportunities for growth and development.
Michaels is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.
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