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Receptionist for Community Engagement

2 months ago

Kingston, New York, United States YMCA of Kingston and Ulster County Inc Full time
Job Overview

POSITION SUMMARY:

Foster a welcoming and professional environment by delivering exceptional customer service while embodying the core values of our organization. Warmly welcome members and guests as they enter the facility. Provide prompt and friendly assistance while managing member inquiries, answering phone calls, and performing various administrative tasks.

KEY RESPONSIBILITIES:

  • Welcome and assist all members, prospective members, and staff in a polite, professional, and friendly manner. Show enthusiasm towards members by remembering their names and engaging with their activities. Aim to enhance their experience by introducing them to new programs, staff, and volunteer opportunities.
  • Handle incoming calls, provide requested information, direct calls appropriately, and take accurate messages.
  • Conduct membership interviews and facility tours as necessary, articulating the mission of the organization, volunteer opportunities, and available financial assistance.
  • Encourage potential members to enroll and follow up with those who have not yet signed up.
  • Deliver accurate and courteous information regarding membership requirements and services.
  • Assist current and prospective members with their individual membership inquiries.
  • Address members' needs promptly. Contact relevant personnel when necessary and manage complaints with professionalism. Effectively resolve customer service issues and communicate concerns or commendations appropriately.
  • Coordinate court reservations and provide rental equipment as needed.
  • Process new member identification cards, issue guest passes, and register members for programs and services as required.
  • Adhere to established procedures for group memberships and guest access, ensuring compliance with identification requirements.
  • Manage inquiries from potential new members using best practices.
  • Maintain a consistent professional appearance through appropriate attire and nametag, and engage positively with others. Represent the organization enthusiastically whenever possible.
  • Support colleagues as needed and undertake additional responsibilities as assigned.
  • Gain a comprehensive understanding of the organization's mission, goals, objectives, and programs to effectively communicate this information to members.

QUALIFICATIONS:

  • Proven skills in customer service, public relations, organizational abilities, communication, and computer proficiency.
  • Exhibit professionalism in both demeanor and appearance.
  • Strong written and verbal communication skills.
  • Familiarity with organizational policies and procedures.