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Guest Services Representative

2 months ago

Bloomington, United States CSM Corporation Full time
Position Overview

The Guest Services Representative plays a crucial role in ensuring a memorable experience for our guests. This position requires a friendly demeanor and a proactive approach to guest interactions.

Key Responsibilities
  • Engagement: Anticipate and respond to guest inquiries with a positive attitude.
  • Service Excellence: Uphold the highest standards of service delivery.
  • Check-in and Check-out: Efficiently manage the check-in and check-out processes, ensuring accuracy in billing and reservations.
  • Special Requests: Handle special requests with care and attention to detail.
  • Support: Assist guests with any inquiries or needs during their stay.
Qualifications

The ideal candidate will possess strong communication skills, a commitment to customer satisfaction, and the ability to work in a fast-paced environment. Experience in property management or hospitality is preferred.