Assistant Manager

4 days ago


Fulton, New York, United States Excel Fitness Full time
Assistant Manager Job Description

We are seeking a highly motivated and experienced Assistant Manager to join our team at Excel Fitness. As a key member of our leadership team, you will play a vital role in overseeing the day-to-day operations of our fitness facilities, developing and leading high-performing teams, and delivering exceptional customer service experiences.

Key Responsibilities:
  • Provide world-class customer service and ensure a positive member experience.
  • Recruit, hire, and train a team of high-performing staff members.
  • Oversee and manage team schedules, ensuring adequate coverage and efficient operations.
  • Develop and implement strategies to drive team performance and achieve business objectives.
  • Resolve member, staff, and club issues in a timely and professional manner.
  • Lead front desk-related activities, including check-ins, tours, and account management.
  • Contribute to and oversee detailed cleaning in all areas of the facility.
  • Complete supply orders and track club statistics and reports.
Requirements:
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter commercial cleaning products during shift.

We offer a competitive salary, paid leave, and opportunities for career growth and development. If you are a motivated and experienced leader looking for a new challenge, please apply today



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