Business Operations Manager

9 hours ago


SaintMédard, Occitanie, United States Drew Federau - State Farm Agent Full time
About Our Agency

Drew Federau - State Farm Agent is a leading insurance agency dedicated to providing exceptional customer experiences. We are seeking a dynamic and experienced Office Manager to join our team.


Job Overview

This is a full-time position with competitive compensation and benefits, including a salary of $60,000 plus commission/bonus opportunities. As the Office Manager, you will play a crucial role in leading our team to ensure the highest level of customer satisfaction while identifying opportunities to assist existing customers with their insurance needs.


Key Responsibilities
  • Leadership and Team Management: Lead and motivate a team of insurance agents and office staff to achieve performance goals and objectives.
  • Customer Service: Foster a positive and collaborative work environment conducive to providing exceptional customer service.
  • Operational Oversight: Oversee daily office operations, including but not limited to customer inquiries, policy management, and administrative tasks.
  • Strategy Development: Develop and implement strategies to enhance customer satisfaction and retention.

Requirements and Qualifications
  • Excellent Communication Skills: Excellent written, verbal, and listening skills.
  • Experience in Sales: Experience in sales preferred.
  • Problem-Solving: Proactive in problem-solving.
  • Team Environment: Able to work in and manage a team environment.
  • Technical Skills: Experience in Windows computer applications.
  • Collaboration: Able to coordinate and collaborate with others to achieve agency goals.
  • Adaptability: Able to succeed in a fast-paced environment.
  • Licenses: Able to obtain Property and Casualty License and Life and Health License.

Benefits and Growth Opportunities
  • 401K: 401K plan available.
  • Salary and Commission: Salary plus commission/bonus opportunities.
  • Health Benefits: Health benefits available.
  • Paid Time Off: Paid time off (vacation and personal/sick days) available.
  • Flexible Hours: Flexible hours available.
  • Growth Potential: Opportunity for advancement within the agency.


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