Business Operations Manager
9 hours ago
Drew Federau - State Farm Agent is a leading insurance agency dedicated to providing exceptional customer experiences. We are seeking a dynamic and experienced Office Manager to join our team.
Job Overview
This is a full-time position with competitive compensation and benefits, including a salary of $60,000 plus commission/bonus opportunities. As the Office Manager, you will play a crucial role in leading our team to ensure the highest level of customer satisfaction while identifying opportunities to assist existing customers with their insurance needs.
Key Responsibilities
- Leadership and Team Management: Lead and motivate a team of insurance agents and office staff to achieve performance goals and objectives.
- Customer Service: Foster a positive and collaborative work environment conducive to providing exceptional customer service.
- Operational Oversight: Oversee daily office operations, including but not limited to customer inquiries, policy management, and administrative tasks.
- Strategy Development: Develop and implement strategies to enhance customer satisfaction and retention.
Requirements and Qualifications
- Excellent Communication Skills: Excellent written, verbal, and listening skills.
- Experience in Sales: Experience in sales preferred.
- Problem-Solving: Proactive in problem-solving.
- Team Environment: Able to work in and manage a team environment.
- Technical Skills: Experience in Windows computer applications.
- Collaboration: Able to coordinate and collaborate with others to achieve agency goals.
- Adaptability: Able to succeed in a fast-paced environment.
- Licenses: Able to obtain Property and Casualty License and Life and Health License.
Benefits and Growth Opportunities
- 401K: 401K plan available.
- Salary and Commission: Salary plus commission/bonus opportunities.
- Health Benefits: Health benefits available.
- Paid Time Off: Paid time off (vacation and personal/sick days) available.
- Flexible Hours: Flexible hours available.
- Growth Potential: Opportunity for advancement within the agency.
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