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Retail Sales Specialist

2 months ago

Fort Worth, Texas, United States Trane Technologies Full time

At Trane TechnologiesTM, through our divisions such as Trane and Thermo King, we develop groundbreaking climate solutions for various environments, including residential, commercial, and transportation sectors. Our team is committed to addressing global challenges with innovative solutions. We envision a sustainable future by empowering our workforce to excel both professionally and personally.

What we offer:

Step into the role of Sales Support Associate and become a trusted resource for our clients when they visit our Trane Supply locations.

Your expertise will be crucial as you assist customers with their diverse needs, ranging from troubleshooting parts or equipment issues to providing timely delivery of high-quality solutions. To thrive in this position, you should possess a comprehensive understanding of our product range, consistently meet sales targets, and demonstrate outstanding problem-solving abilities. Taking charge of the order management process is essential for ensuring seamless transactions and customer satisfaction.

Seize this opportunity to positively influence our valued customers.

Work-Life Balance:

  • Comprehensive benefits begin on DAY ONE for you and your family, including health coverage and wellness programs with generous incentives - WE DARE TO CARE.
  • Family support programs include fertility assistance and adoption/surrogacy support.
  • 401K matching up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off, including support for volunteer and parental leave.
  • Educational and training opportunities through company initiatives, along with tuition assistance and student debt relief.
  • Learn more about our benefits here.
Work Environment:
This position is designated as On-Site.

Your Responsibilities:
  • Assist customers and identify the best solutions to resolve issues, ensuring customer satisfaction.
  • Collaborate with customers to enhance sales by identifying related products or additional offerings.
  • Process customer orders and address inquiries, questions, or complaints regarding Parts and Supply services, providing solutions to ensure satisfaction and future sales.
  • Stay informed about Trane Products, offerings, and promotions to deliver an exceptional customer experience and drive sales.
  • Engage with customers both via phone and in person.
  • Execute quote and order management processes with a high degree of accuracy to expedite fulfillment and ensure timely delivery - entering quotes and invoices and following through on fulfillment.
  • Assist with warehouse and inventory management tasks as needed.
  • Willingness to work overtime or weekends as required.
Your Qualifications:
  • GED or High School Diploma is required.
  • Experience in inside sales, retail, or a related field is preferred.
  • Background in a fast-paced, customer-centric environment with a focus on service, continuous improvement, and safety.
  • Demonstrated ability to build customer relationships and maintain professional service even in challenging situations.
Compensation Overview:

Base Salary: Starts at $48,000, based on experience, is eligible for overtime, and includes an incentive plan.

Total Target Cash includes a combination of fixed base salary and commissions from sales. Our commission plans are uncapped and grow with your success.

Equal Employment Opportunity:

We provide competitive compensation and comprehensive benefits. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.