Patient Services Coordinator

3 days ago


Bala Cynwyd, United States Pennsylvania Medicine Full time
Job Summary

Pennsylvania Medicine is dedicated to delivering exceptional patient care and advancing medical research. As a Patient Services Associate, you will play a vital role in supporting our mission by providing top-notch customer service, coordinating patient appointments, and ensuring seamless communication with our patients.

Key Responsibilities
  • Patient Service: Strive to understand and anticipate patient needs, manage service recovery efforts, and identify opportunities to improve the patient experience.
  • Financial: Maintain up-to-date knowledge of insurance requirements, validate patient demographic/insurance information, and resolve work queues and/or issues from front-end reports.
  • Regulatory Compliance: Ensure compliance with all applicable federal, state, and local regulatory standards, including TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, and SCGME.
Requirements
  • Education: High School Diploma/GED (Required)
  • Experience: 2+ years of medical office experience or relevant customer service experience
  • Credentials: Associate of Arts or Science degree may be considered in lieu of experience
About Us

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.



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