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Customer Service Center Agent

2 months ago


Charlestown, Indiana, United States New Washington State Bank Full time
Position Overview

The New Washington State Bank is seeking dedicated Client Support Center Associates to join our customer service team. This role is essential in addressing the financial inquiries of our clients through various communication channels including phone, email, and online chat.

Key Responsibilities

The successful candidate will be responsible for:

  • Delivering a range of financial services such as processing account transfers, managing stop payment requests, and fulfilling statement inquiries.
  • Assessing customer financial needs and providing timely resolutions to any issues or concerns.
  • Ensuring prompt and accurate responses to all customer inquiries.
  • Updating and maintaining customer and account information as required.
  • Conducting research tasks to support customer needs.
  • Carrying out daily functions to ensure the smooth operation of the service center.
  • Adhering to all company policies and procedures.
Required Skills and Competencies

To excel in this role, candidates should possess:

  • Outstanding customer service abilities, representing the bank positively to clients and the community.
  • Effective communication skills for daily interactions with customers, colleagues, and vendors through various mediums.
  • Strong organizational skills with the ability to manage multiple tasks and deadlines efficiently.
  • A collaborative mindset, fostering positive interactions with team members and management.
  • A commitment to maintaining confidentiality regarding all bank-related information.
  • Proactive decision-making skills, applying sound judgment and diplomacy in resolving customer issues while considering the bank's interests.
Qualifications

Applicants should have:

  • A High School Diploma or GED equivalent.
Benefits Offered
  • 401(k) plan
  • 401(k) matching
  • Dental coverage
  • Disability coverage
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision coverage
Work Schedule

This position follows a Monday to Friday schedule.