Customer Service Representative

2 weeks ago


Coudersport, Pennsylvania, United States Zito Media Full time
Job Description

Zito Media is seeking a highly skilled Customer Sales & Service Representative to join our team in the Coudersport call center. As the primary customer point of contact, you will be responsible for providing exceptional service and support to our customers.

Key Responsibilities:
  • Provide inbound telephone support to customers, responding to their inquiries and resolving technical difficulties.
  • Enter billing payments into the billing system and ensure reconciliation of cash drawer and payment entry on a daily basis.
  • Research status of installation and service calls to resolve customer inquiries and complaints.
  • Communicate with customers to respond to questions, resolve service concerns, and provide rate and programming information.
  • Responsible for technical support and troubleshooting of high-speed data products, including email and web hosting.
  • Responsible for adding equipment into billing system accounts and documenting customer accounts on a daily basis.
Requirements:
  • Proficiency with Microsoft Office, including PowerPoint and MS Publisher.
  • Previous experience in a customer service role.
  • Superior telephone skills and excellent verbal and written communication skills.
  • Ability to multitask, work flexible shifts, and extended hours as needed.
  • High energy, positive attitude, and team player.
Preferred Skills:
  • Experience with cable television billing systems.
  • Knowledge of TCP/IP basic troubleshooting commands.
  • Call Center/Help Desk experience.
  • In-depth knowledge of both Macintosh and Windows operating systems.


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