Customer Service Representative
3 weeks ago
Job Location: Coudersport Store - Coudersport, PA
Position Type: Part Time
Salary Range: $10.75 - $10.75 Hourly
Job Shift: Any
Job Category: Retail - Sales
Job DescriptionPurpose
To deliver exceptional customer service, display merchandise effectively, and utilize approved sales techniques to sell merchandise offered by Goodwill Industries of NCPA to individuals.
Essential Functions
- Customer Service
- Promote a welcoming environment for all customers at all times.
- Project a friendly, positive, and professional demeanor throughout the workday.
- Greet all customers as they enter the store in a positive and professional manner.
- Treat all customers equally with respect and kindness.
- Maintain a positive, team-oriented relationship with fellow associates and supervisors.
- Actively greet and engage all customers while performing work duties.
- Assist customers in determining the location and selection of desired merchandise.
- Immediately cease all work duties to assist customers.
- Answer all phone calls promptly and in a pleasant and professional manner.
- Maintain store cleanliness, organization, and sizing to promote a pleasant and safe shopping experience for all customers.
- Actively strive to resolve all customer concerns, complaints, and conflicts while maintaining a positive and friendly attitude.
- Consistently monitor customer checkout times and provide prompt aid to expedite transactions.
- Process friendly, efficient, and accurate cash register transactions while focusing exclusively on the customer.
- Count change back to every customer.
- Thank every customer for their purchase and their support of the Goodwill Mission.
Qualifications
- High school graduate or equivalent preferred, but on-the-job training is provided.
- Must possess and consistently demonstrate the ability and willingness to utilize excellent customer service skills.
- Must have good work habits such as acceptable attitude and punctuality and must respond appropriately to supervision.
- The understanding of how to approach a customer, ability to demonstrate merchandise to shoppers, basic knowledge of fashion, style, color, quality, and the use of accessories.
- Also, the basic knowledge of household goods, merit, purpose, awareness of the community, and the buying habits of residents.
- Must be able to adapt to a potential high volume/high stress situation.
- Must possess adequate physical endurance to work at industrial standards and must be able to lift up to 25lbs unassisted, 50lbs assisted.
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