Customer Service Representative

3 weeks ago


Coudersport, Pennsylvania, United States Goodwill Industries of NCPA Full time
Job Details

Job Location: Coudersport Store - Coudersport, PA

Position Type: Part Time

Salary Range: $10.75 - $10.75 Hourly

Job Shift: Any

Job Category: Retail - Sales

Job Description

Purpose

To deliver exceptional customer service, display merchandise effectively, and utilize approved sales techniques to sell merchandise offered by Goodwill Industries of NCPA to individuals.

Essential Functions

  1. Customer Service
  • Promote a welcoming environment for all customers at all times.
  • Project a friendly, positive, and professional demeanor throughout the workday.
  • Greet all customers as they enter the store in a positive and professional manner.
  • Treat all customers equally with respect and kindness.
  • Maintain a positive, team-oriented relationship with fellow associates and supervisors.
  • Actively greet and engage all customers while performing work duties.
  • Assist customers in determining the location and selection of desired merchandise.
  • Immediately cease all work duties to assist customers.
  • Answer all phone calls promptly and in a pleasant and professional manner.
  • Maintain store cleanliness, organization, and sizing to promote a pleasant and safe shopping experience for all customers.
  • Actively strive to resolve all customer concerns, complaints, and conflicts while maintaining a positive and friendly attitude.
  • Consistently monitor customer checkout times and provide prompt aid to expedite transactions.
  • Process friendly, efficient, and accurate cash register transactions while focusing exclusively on the customer.
  • Count change back to every customer.
  • Thank every customer for their purchase and their support of the Goodwill Mission.

Qualifications

  • High school graduate or equivalent preferred, but on-the-job training is provided.
  • Must possess and consistently demonstrate the ability and willingness to utilize excellent customer service skills.
  • Must have good work habits such as acceptable attitude and punctuality and must respond appropriately to supervision.
  • The understanding of how to approach a customer, ability to demonstrate merchandise to shoppers, basic knowledge of fashion, style, color, quality, and the use of accessories.
  • Also, the basic knowledge of household goods, merit, purpose, awareness of the community, and the buying habits of residents.
  • Must be able to adapt to a potential high volume/high stress situation.
  • Must possess adequate physical endurance to work at industrial standards and must be able to lift up to 25lbs unassisted, 50lbs assisted.


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