Equipment and Integration Service Specialist

4 weeks ago

Philadelphia, Pennsylvania, United States STERIS Full time
Job Summary

The Surgical Service and Integration Technician acts as a trusted advisor to STERIS customers in the maintenance and procurement of medical devices and consumable products. This position drives an exceptional customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on all operating room equipment. The ideal candidate will have strong technical knowledge of OR medical devices, video technology, and networking.

Key Responsibilities

* Perform preventive and corrective maintenance on STERIS surgical product lines and related equipment in a safe and efficient manner.
* Provide customer training and in-servicing on assigned equipment.
* Utilize technology to perform administrative duties, including scheduling and updating work activities, completing service reports, and communicating with internal and external customers.
* Establish and maintain effective communicative relationships with customers, managers, and support functions.
* Identify sales opportunities and recommend STERIS products and services to customers.

Requirements

* 1-2 years of technical field service experience in the healthcare products industry or equivalent technical school training.
* Strong technical knowledge of OR medical devices, video technology, and networking.
* Excellent communication and customer service skills.
* Ability to work independently and as part of a team.
* Valid driver's license and ability to travel.

About STERIS

STERIS is a leading provider of infection prevention and surgical solutions. We are committed to helping our customers create a healthier and safer world by providing innovative products and services.

What We Offer

* Competitive pay and overtime opportunities.
* Annual merit review and incentive plans.
* Company vehicle, fuel, and vehicle maintenance.
* Company-provided credit card, iPhone, and laptop.
* Business travel and related expenses paid.
* Uniforms and necessary tools provided.
* Medical, vision, prescription, dental, and life insurance.
* 401(k) with a company match.
* Paid vacation time and paid holidays.
* Extensive hands-on training and development.
* Tuition assistance.
* Parental leave and adoption assistance.
* Opportunities for advancement.

Equal Opportunity Employer

STERIS is an equal opportunity employer and is committed to equal employment opportunity and affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex, sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.

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