Client Operations Manager

2 weeks ago

Hebron, Kentucky, United States Verst Full time
Job Title: Client Operations Manager

Verst Logistics is seeking a highly skilled Client Operations Manager to join our team in Hebron, KY. As a key member of our operations team, you will be responsible for managing a set of high-level accounts and supporting the day-to-day activities of the front office.

Key Responsibilities:
  • Manage initial accounts and maintain excellent working relationships with multiple accounts by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc.
  • Process and accurately input all customer orders into the computer system, and generate all related paperwork and necessary information required for customer and internal production/shipping team(s).
  • Initiate purchasing activities to support account activities, including forecasting demand, sending forecasts to suppliers, reviewing customer forecasts, and issuing purchase orders.
  • Maintain accurate inventory levels to order quantities and review and sign-off on supplier invoices.
  • Plan and distribute account production plans internally/externally based on available raw material, open customer POs/forecasted, and min/max demands in conjunction with available production line time.
  • Participate in customer meetings and/or calls as needed and coordinate with other internal support teams when necessary.
  • Present Contract Review information to the team (SOPs, item-specific instructions, etc.)
  • Invoice customers at their specific intervals, review and maintain the financial workbench, issue credits when necessary, and review and correct pricing as needed.
  • Communicate any signs or trends of customer dissatisfaction to management and make recommendations on how issues can be resolved.
  • Create and maintain customer reports, including DAR, to share with management and customers, and respond to special reporting requests promptly and accurately.
  • Maintain all related account paperwork and assigned customer files, back up Account Representatives' accounts, and support the day-to-day functions of the front office.
Requirements:
  • High School diploma or GED required; preference will be given to a college degree in a related field (Logistics, Business Management, etc).
  • A minimum of 10 years of experience in a manufacturing or material planning office environment, may substitute with an appropriate college degree.
  • Able to handle collection activity and other sensitive customer communications as needed.
  • Excellent interpersonal and communication skills, written and verbal.
  • Able to type at least 30wpm and have solid experience working with Microsoft Office applications; must possess solid Microsoft Excel skills.
  • Must be able to adapt to working with various customer software programs and be able to access customer portals when needed.
  • Ability to work well under pressure and display professionalism and tact in all business dealings.

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