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Head of Engineering, CX Platform
2 months ago
Academy of Warren is a leading provider of innovative solutions for small businesses. Our mission is to empower entrepreneurs and business owners to succeed in a rapidly changing market.
About the Role:We are seeking a highly experienced Senior Engineering Leader to drive the strategy and execution of our Customer Experience Platform. As a key member of our engineering team, you will play a critical role in shaping the future of our platform and ensuring its adoption across the organization.
Key Responsibilities:- Develop and execute a cross-functional strategy for the Customer Experience Platform, in partnership with Product, Design, and Data leadership.
- Work across the company to increase understanding and adoption of platform capabilities and patterns in a systematic, measurable way.
- Build a culture of enthusiasm for platform work, leading to greater productivity and higher quality and cohesion of experiences shipped to customers.
- Empower a team of senior engineers, operating in an architect capacity, as well as engineering people empowerers (managers that create alignment, clarity, and high morale, driving quick but informed decision making and helping them get unblocked).
- Contribute to the broader Academy of Warren communication of vision, strategy, expectations, and stakeholder alignment via regular reviews with executives.
- Hold a high standard for User Experience, thinking across the stack (data models and architectural decisions to the way those influence and impact what we show in the UI) and being a voice for front-end excellence.
- Get in the weeds with senior IC leaders across engineering, design, data, and product to discuss trade-offs, define the green path, and help advance great decisions.
- 10+ years working on high-growth digital experiences, with at least four years focused on platform features.
- Demonstrated experience scaling platform products end-to-end (architecture to UI) at a company with a modern tech stack.
- Ideal candidates will have seen a platform through growth, transition, or change and will have proven methodologies and tangible examples of how they've driven adoption.
- Technical leaders who can bridge technology and business and can speak to the impact they've had in specific, tangible, and non-jargon-y terms.
- Has likely held senior leadership titles focusing on platform products, though strong product-minded leaders in other crafts who fit the profile and are also welcome to apply.
- Excellent technical acumen with the ability to architect, design, and discuss tradeoffs in approach with senior engineers.
- Strong opinions and high standards around the user experience. Particularly adept at thinking about systems, cohesiveness, and how to approach governance.
- Has managed senior people in the past and knows how to align them, when to give space, and when and how to coach and motivate.
- Is undaunted by organizational complexity and relishes in change management and unsticking sticky situations.
- Energized by customer empathy and understanding while being able to speak to how customer impact is driving the business forward.
- Thinks of themselves as a cross-functional business leader first — is not tied to a particular craft swim lane.
- Able to move from high-altitude brainstorming and architecture down into problem-solving and unblocking teams in the weeds when it's required.
- Executive presence and strong storytelling skills — can craft a simple vision for a complex system, inspire people to rally around it, and drive iterative but meaningful results.
