Patient Refund Specialist

2 months ago


Texas City, Texas, United States OrthoLoneStar PLLC Full time

The Patient Refund Specialist at OrthoLoneStar PLLC is responsible for processing patient refunds for all clinics. Key responsibilities include:

  • Providing exceptional customer service to patients and stakeholders
  • Reviewing patient accounts for refunds and processing according to company policies
  • Verifying refund requests using multiple PMS systems
  • Generating detailed spreadsheets for accounting and management to ensure accurate refund distribution
  • Timely resolving credit card disputes and appeals

Requirements:

  • Strong knowledge of medical insurance terminology and payment posting
  • Attention to detail and ability to multitask between multiple applications
  • Excellent communication skills and ability to work in a fast-paced environment
  • Ability to work independently and as part of a team


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