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IT Support Specialist
2 months ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team at Atticus Advisory Solutions Inc. The ideal candidate will have a strong background in IT support and a passion for delivering exceptional customer service.
Key Responsibilities- Provide Technical Support: Offer expert technical assistance to clients, resolving hardware and software issues in a timely and effective manner.
- Troubleshoot and Resolve Issues: Utilize strong analytical skills to identify and resolve complex technical problems, ensuring minimal downtime for clients.
- Manage Client Relationships: Foster strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
- Monitor and Maintain Systems: Regularly monitor and maintain client IT systems and networks, ensuring optimal performance and security.
- Perform Routine Maintenance: Conduct routine maintenance and updates on client systems, ensuring they remain up-to-date and secure.
- Create and Maintain Documentation: Develop and maintain detailed documentation of client systems and configurations, ensuring easy access to critical information.
- Collaborate with Team Members: Work closely with team members to identify and implement process improvements, ensuring seamless delivery of services.
- Stay Up-to-Date with Industry Trends: Continuously update knowledge and skills to stay current with the latest IT trends and technologies.
- Education: Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience: Minimum of 2 years of experience in IT support, preferably in a managed service provider (MSP) environment.
- Technical Skills: Strong knowledge of Windows and Mac operating systems, experience with Active Directory, Microsoft Office Suite, and other common business applications.
- Soft Skills: Excellent troubleshooting and problem-solving skills, strong customer service and communication skills, ability to work independently and in a team environment.
- Certifications: Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
This is a full-time position, with standard working hours from 9 am to 5 pm, Monday to Friday. However, occasional after-hours work may be required for network maintenance and support.
BenefitsWe offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. We also provide opportunities for professional development and training to help you stay updated with the latest technologies and trends in the industry.
