Tax Office Operations Manager

4 weeks ago


Everett, Massachusetts, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to support our retail office during tax season. As a key member of our team, you will be responsible for ensuring exceptional client experiences and providing daily operations direction for the tax office.

Key Responsibilities
  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution of Service Standards
  • Execute and hold tax office associates accountable to client service experience and quality standards
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
  • Lead daily huddles and communicate essential information to office associates
Requirements
  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
About H&R Block

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.


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