Application Systems Specialist

4 weeks ago


St Louis, Missouri, United States GardaWorld Full time

About Us:

GardaWorld is a global leader in security services, offering diverse work assignments and career advancement opportunities. We protect our clients' staff and assets worldwide, providing different schedules and encouraging diversity.

Job Description:

The successful candidate will serve as a Tier 2 escalation point for application-related inquiries and issues, ensuring prompt and effective technical support to minimize disruptions to business operations.

Key Responsibilities:

  • Providing technical support to troubleshoot and resolve application-related problems, adhering to defined service level agreements (SLAs).
  • Collaborating with vendors and internal teams to diagnose and escalate complex technical issues, coordinate efforts to achieve resolution.
  • Maintaining a knowledge base and developing user guides to facilitate self-help and enhance user proficiency in utilizing applications.

Qualifications:

  • Minimum 2 years of experience in application support or a related technical support role.
  • Strong technical knowledge and proficiency in supporting various applications, including ERP, CRM, HRMS, and productivity tools.
  • Exceptional communication skills, with the ability to convey technical concepts to non-technical users effectively.

Benefits:

  • An estimated annual salary of $75,000 - $90,000.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Working Environment:

GardaWorld offers a dynamic work environment, with opportunities for professional growth and development. We value diversity, equality, and inclusion in our hiring practices.



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