Operations Manager Trainee

7 days ago


New York, New York, United States Whylongwood Full time

Job Summary:

We are seeking an Operations Manager Trainee to join our team at Whylongwood. As a key member of our operations team, you will be responsible for supervising daily operations and sales functions to ensure maximum fleet utilization, incremental revenue, customer satisfaction, and employee management.

Key Responsibilities:

  • Supervise and manage daily operations to ensure efficient use of resources and maximize revenue.
  • Direct and control the servicing of customers at the rental counters, ensuring a high level of customer satisfaction.
  • Plan, direct, and control the preparation of returned vehicles for the next rental, maintaining high-quality standards.
  • Develop and assess the performance of new and current employees, providing guidance and recommendations for improvement.
  • Build and maintain business relationships to facilitate organizational profitability.
  • Inspect vehicles on the ready line to ensure compliance with established quality standards.

Requirements:

  • Bachelor's Degree plus at least 1 year supervisory experience; OR Associate's Degree plus at least 2 years supervisory experience; OR High School diploma/GED plus at least 4 years supervisory experience.
  • Experience in associate-level roles, such as Service Agent, Sales Agent, or Customer Service Representative.
  • Valid driver's license and good driving record.
  • Flexibility to work days, evenings, overnights, weekends, and holidays.
  • Willingness to work outdoors in weather conditions with moderate noise levels.

Preferred Qualifications:

  • 1 year of experience providing high-quality customer service.

Benefits:

  • Use of a new company vehicle, including gas, insurance, and maintenance.
  • Access to medical, dental, vision, life, and disability insurance.
  • Eligibility to elect other voluntary benefits, including group legal, identity theft, accident insurance, FSA, and additional life insurance coverages.
  • Contribution to a 401(k) retirement plan with company-matched contributions.
  • Full training to learn the business and enhance professional skills.
  • Employee discounts, including discounted prices on the purchase of Avis/Budget cars.
  • Access to an Employee Assistance Program for services, including counseling, financial, and legal consultation, referrals for care services, and more.
  • Community involvement opportunities.

About Whylongwood:

Whylongwood is an equal opportunity employer, committed to diversity and inclusion. We are a dynamic and growing organization, dedicated to providing exceptional customer service and delivering high-quality products.



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