Food Service Assistant

2 weeks ago


Baltimore, Maryland, United States Study Hotels Full time
About the Role

We are seeking a highly motivated and customer-focused Food Runner to join our team at The Study at Johns Hopkins. As a Food Runner, you will play a critical role in ensuring that our guests receive exceptional service and enjoy a memorable dining experience.

Key Responsibilities
  • Provide exceptional customer service by running food from the kitchen to the table in a timely and efficient manner.
  • Support the restaurant servers by assisting with food preparation, plating, and presentation.
  • Ensure that all side work is completed throughout the shift, including polishing, silver and glassware, and maintaining a clean and organized workspace.
  • Monitor and observe guest dining experiences to ensure satisfaction and respond promptly to any issues or concerns.
  • Maintain a high level of knowledge of all menu items and beverage programs.
  • Work collaboratively with the restaurant team to ensure seamless service and a positive guest experience.
  • Complete setup and breakdown of the restaurant, including detailed cleaning of the work area and surrounding areas.
Requirements
  • 2+ years of experience in a fine dining or upscale casual environment.
  • Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
  • Excellent verbal and written communication skills.
  • Flexibility to work any shift, including evenings, weekends, and holidays.
  • Ability to lift and move goods weighing up to 40 pounds.
About Us

The Study at Johns Hopkins is a unique and vibrant hotel located at the main gate of Johns Hopkins University's Homewood Campus. Our restaurant, Dear Charles, offers a menu influenced by the Mid-Atlantic region, with a focus on locally sourced ingredients and a range of robust and health-conscious options. We are committed to providing exceptional service and a memorable dining experience for our guests.

Eligible full-time team members are offered a comprehensive benefits package, including medical, dental, vision, life, and disability insurances, paid time off, and paid holidays. Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.



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