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Program Manager

2 months ago

Rochester, New York, United States ComTec Solutions Full time
About ComTec Solutions

At ComTec Solutions, we are dedicated to leveraging technology as a driving force for advancement. Our aim is to deliver exceptional IT services and innovative technology solutions that empower businesses to optimize their operations, obtain real-time insights, and accomplish their objectives with efficiency and confidence.

With nearly three decades of industry experience, our team possesses a profound understanding of the challenges that contemporary manufacturing enterprises encounter. We utilize this expertise to offer impactful solutions that foster growth. Our offices are strategically located nationwide, enabling us to provide results to manufacturers regardless of their location.

As an Epicor Certified Platinum Partner, we have the knowledge and resources necessary to execute robust and flexible ERP implementations that automate processes, enhancing productivity and delivering an unmatched customer experience. Additionally, as a Microsoft partner, we offer superior managed IT services, which encompass overseeing your technological landscape and implementing best practices for cybersecurity, cloud hosting, and network management. For further information, please reach out to us.

POSITION SUMMARY:

In the role of Project Manager, you will oversee multiple intricate projects simultaneously (across various phases, applications, and locations), ensuring timely delivery, adherence to budget, and alignment with the defined scope. You will lead internal teams to guarantee the punctual completion of ongoing projects.

REPORTING STRUCTURE:

Reports to: Manager, Enterprise Systems Group

Direct Reports: None

ROLE DETAILS:

Department: Enterprise Systems Group

Billable Hours Target: 80% of worked hours

Employment Type: Full Time

Travel Requirements: Minimal as necessary

KEY RESPONSIBILITIES:

  • Plan, organize, direct, and monitor the activities of the project team members.
  • Maintain comprehensive oversight of client relationships, project timelines, budgets, and scopes.
  • Ensure that adequate resources and funding are available for the successful completion of all project tasks.
  • Serve as the primary liaison for internal stakeholders, including Support, Development, Executive Management, and Finance.
  • Prepare essential management documents (Project Plan, Project Change Orders, and Project Lists) and utilize these to guide the project. Track the status of deliverables and any decisions related to Project Change Requests and outstanding issues.
  • Inform client stakeholders of project challenges and propose solutions to address them.
  • Maintain regular communication with the Client Project Manager, providing updates on project progress.
  • Ensure that commitments and modifications to commitments arising from requirements are negotiated with relevant parties.
  • For approved Project Change Orders, revise all documentation and project work plans to reflect changes in requirements and commitments.
  • Champion and adhere to established implementation methodologies.
  • Identify risks and manage/mitigate them effectively.
  • Ensure that project-related documentation is updated and delivered punctually.
  • Assist in the development of Project Management practices as necessary.

ADDITIONAL DUTIES:

  • Act as the primary contact for Epicor resources, including scheduling, secondary installations, configurations, and training.
  • Maintain daily timesheets and expense reports, ensuring accuracy and timely submission.
  • Perform other duties as assigned.

TECHNICAL COMPETENCIES:

  • Intermediate proficiency in MS Office, MS Project, and SharePoint.

INTERPERSONAL SKILLS:

  • Experience in stakeholder management.
  • Proven ability to manage and mitigate project risks.
  • Excellent written and verbal communication skills.
  • Professional demeanor in all client and internal interactions.
  • Ability to handle multiple tasks effectively.
  • Resourceful with sound judgment and decision-making capabilities.
  • Capable of working independently and managing daily tasks without direct supervision.
  • Strong organizational skills and ability to operate efficiently in daily tasks.
  • Proactively addresses issues through resolution while knowing when to escalate problems appropriately.
  • Demonstrates empathy and professionalism towards team members at all times.
  • Ability to collaborate effectively with clients at all levels.
  • Focused on client satisfaction.
  • Energetic, enthusiastic, and results-driven.
  • Strong analytical and troubleshooting skills.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree.
  • PMP/Prince Certification preferred.
  • 5 to 10 years of relevant experience.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

  • Use of computer and office equipment.
  • Ability to remain composed in high-pressure situations.
  • Perform all administrative functions expected at this level.

ADDITIONAL REQUIREMENTS:

  • Occasional evening or weekend work may be required.
  • Valid driver's license and reliable personal vehicle.


Compensation Details: Yearly Salary



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