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Customer Service Representative

2 months ago

Watertown, South Dakota, United States Wheelco Full time
Customer Service Representative - Parts Counter

We are seeking a highly skilled Customer Service Representative to join our team at Wheelco, a 60-year-strong and family-owned truck and trailer parts distribution leader. As a Customer Service Representative, you will be responsible for ensuring that our customers' truck and trailer part needs are met on every visit.

Key Responsibilities:

  • Ensure customers' truck and trailer part needs are met on every visit
  • Ensure accurate invoicing of customers
  • Assist outside sales and delivery with customers' part order needs
  • Work closely with vendors on product knowledge and sales training
  • Qualify every order to determine customer delivery expectations
  • Support shipping and receiving by pulling pick tickets
  • Responsible for inventory management and inter-branch transfers
  • Identify, respond to, and resolve customer issues promptly while modeling excellent customer service
  • Work with customers to maximize sales and increase market share
  • Act as a liaison to outside sales to ensure customer satisfaction and problem resolution
  • Ensure safety initiatives are executed and employees are following safe work practices

Requirements:

  • Three to five years of experience in the truck and trailer parts wholesale/retail distribution is preferred
  • Sound product knowledge and lean warehouse experience to drive continuous improvement
  • Excellent communication skills, both written and verbal, with the ability to communicate effectively at all levels
  • Strong organization and planning skills
  • Proficient in Microsoft Applications

We offer a fun, positive working environment with competitive compensation, excellent benefits packages, and company perks. If you are a motivated and customer-focused individual with a passion for heavy-duty parts, we encourage you to apply for this exciting opportunity.