Mainframe Developer
4 weeks ago
Mainframe Support Role Overview
This position involves working as a support member of the horizontal mainframe support team. The ideal candidate will have a strong understanding of the large picture and provide excellent support to business users on critical business issues for legal, finance, regulatory, and ED&S applications.
The main responsibilities of this role include ensuring that clients' issues are resolved within defined SLAs, meeting their expectations of resolution for issues raised. The candidate will leverage available tools within the team to ensure that system and critical incidents are correctly managed, ensuring timely resolution and focusing on strategic solutions.
The successful candidate will have a minimum of 5-7 years of mainframe experience in JCL and Cobol, with experience using Adabas/Natural being a plus. Prior production IT support experience is also a plus. The ability to work shifts that start and finish later local time is required, as is a strong interest in and aptitude for being trained in supporting distributed Linux/Java-based applications.
The ideal candidate will have a strong ability to work under pressure to tight deadlines to resolve production issues, with a maximum turnaround time of 30 minutes for critical job abends. Familiarity with a tool like ServiceNow is a plus, as is the ability to clearly communicate both verbally and in writing to both business and technical people.
Key Requirements
- Minimum 5-7 years mainframe experience in JCL and Cobol
- Experience using Adabas/Natural is a plus
- Prior production IT support experience is a plus
- Ability to work shifts that start and finish later local time
- Strong interest in and aptitude for being trained in supporting distributed Linux/Java-based applications
- Ability to work under pressure to tight deadlines to resolve production issues
- Familiarity with a tool like ServiceNow is a plus
- Ability to clearly communicate both verbally and in writing to both business and technical people
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