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Customer Service Representative

2 months ago

Hayden, Idaho, United States Sherwin-Williams Full time
About the Role

This position is a vital part of our retail store team, where you will work closely with customers to understand their needs and provide expert advice on our products. As a Customer Service Specialist, you will be responsible for delivering exceptional customer experiences, meeting sales goals, and maintaining a high level of product knowledge.

Key Responsibilities
  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting suitable products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate work order files and formulas, ensuring efficient operations
  • Pull and stock products from the sales floor or warehouse, maintaining a well-organized store environment
  • Tint and mix products as needed, to customer specifications
  • Load and unload delivery trucks, ensuring timely and efficient delivery of products
  • Assist in making deliveries, as needed, to meet customer needs
  • Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
  • Remain knowledgeable on products offered, discussing available options and features with customers
  • Comply with inventory control procedures, ensuring accurate stock levels and minimizing waste
  • Suggest ways to improve sales and customer satisfaction, contributing to the store's success
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
  • Have a valid, unrestricted driver's license
  • Have at least a high school diploma or GED
  • Have at least one year of experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish