Frontline Management Specialist

2 days ago


Salt Lake, Utah, United States Education at Work Full time

Educate at Work is seeking a skilled and experienced Frontline Management Specialist to join our team. In this role, you will oversee a team of customer service professionals, ensuring they deliver exceptional experiences for our clients while working collaboratively to achieve business objectives.

Main Responsibilities
  • Manage the daily activities of a team of 20-25 student call center agents, prioritizing tasks, and allocating resources effectively.
  • Mentor and coach team members to improve performance, resolve conflicts, and promote a positive work environment.
  • Analyze data and trends to identify areas for improvement, developing and implementing strategies to enhance quality, productivity, and customer satisfaction.
  • Communicate regularly with stakeholders, providing updates on team performance, progress toward goals, and any challenges or concerns.

This role requires a unique blend of leadership, communication, and analytical skills, with a passion for delivering results and driving business growth. If you are a motivated individual who excels in a dynamic environment, we invite you to apply for this challenging opportunity.



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