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Restaurant Shift Lead

2 months ago

Orland Park, Illinois, United States JA Sutherland Full time
Job Summary

We are seeking a highly motivated and experienced Shift Lead to join our team at JA Sutherland. As a Shift Lead, you will be responsible for ensuring the smooth operation of our restaurant during your shift, providing exceptional customer service, and leading a team of employees to achieve our goals.

Key Responsibilities
  • Customer Satisfaction: Ensure that all customers receive a positive experience, with prompt and courteous service.
  • Team Management: Lead and motivate a team of employees to achieve our goals, provide feedback and coaching, and ensure that all employees are working together effectively.
  • Shift Operations: Oversee the day-to-day operations of the restaurant during your shift, including managing inventory, controlling labor costs, and maintaining a clean and safe environment.
  • Problem-Solving: Identify and resolve problems quickly and effectively, using your judgment and expertise to make decisions that benefit the restaurant and its customers.
Requirements
  • Leadership Experience: Proven experience in a leadership role, with a track record of success in managing teams and achieving goals.
  • Customer Service: Excellent customer service skills, with the ability to provide a positive experience for all customers.
  • Communication: Strong communication skills, with the ability to effectively communicate with employees, customers, and management.
  • Problem-Solving: Ability to identify and resolve problems quickly and effectively, using your judgment and expertise to make decisions that benefit the restaurant and its customers.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.