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Junior Web Systems Optimization Engineer

2 months ago

Livonia, Michigan, United States Trinity Health Full time
Job OverviewEmployment Type:
Full-timeShift:

Role Summary:

POSITION OBJECTIVE

The main responsibility of this Engineer is to enhance and maintain financial, clinical, informational, and infrastructural Systems/Platforms that deliver optimal services to business clients. Additionally, a Junior Web Systems Optimization Engineer collaborates with Product Engineering, Product Management, and Enterprise Information Security to ensure a smooth transition of new products and designs into Service Optimization.

The Junior Web Systems Optimization Engineer acts as the operational subject matter expert, working alongside other teams within the TIS Product Centric Organization to support and enhance technology-driven business solutions. This encompasses applications and infrastructure utilizing Trinity Enterprise Data Centers and Cloud resources (i.e., PaaS, IaaS, and SaaS), serving as a specialized technology support expert for specific platforms.

Moreover, the Junior Web Systems Optimization Engineer plays a lead and/or supportive role in the operation and enhancement of platforms, products, and applications within their teams, as well as managing how these applications interact with other teams.

KEY RESPONSIBILITIES
  • System Management:
    • Oversee Unix/Linux and Windows server environments.
    • Establish and uphold security protocols, including SSL/TLS, RSA encryption, chain of trust, and two-way handshake.
    • Create and manage certificates/keys using tools like OpenSSL and Keygen for both internal and external CAs.
  • Server Management:
    • Set up and manage web servers (IIS, Apache, etc.).
    • Configure, manage, and optimize application servers (IBM WebSphere, WebLogic, Oracle App Server, Tomcat, JBoss, .Net, etc.) for peak performance.
  • Web Development & Issue Resolution:
    • Possess knowledge and experience in troubleshooting web applications using HTML, PHP, JavaScript, Java, and ASP.
    • Effectively resolve web application and networking challenges.
    • Address Java/JVM issues and adjust JVM parameters for improved performance.
  • Networking:
    • Understand IP addressing and subnets for enhanced network efficiency.
    • Experience in managing and troubleshooting transport protocols, IP stack, routing, and DNS.
  • CI/CD and Automation:
    • Utilize and manage CI/CD tools such as Jenkins, Bitbucket, GitLab, and Bamboo.
    • Automate tasks and streamline processes using scripting languages like Bash, PowerShell, and Python.
  • Embrace and exemplify the Trinity Health Mission, Vision, and Values in actions, practices, and decisions.
  • Deliver high-level technical support for platform and product designs, collaborating with cross-functional teams (Product Engineering, Product Management, Business Owners, etc.) to ensure successful deployment of any design or product.
  • Monitor and evaluate the current state of platforms to ensure performance remains within established thresholds.
  • Work with vendors and other teams regarding products, troubleshooting, maintenance, and documentation.
  • Suggest procedures and solutions to ensure the team operates at the highest possible level with minimal costs.
  • Implement platform technology in alignment with established platform strategies.
  • Identify, escalate, and support process improvement initiatives to enhance efficiency, reliability, and service quality.
  • Engage in research and provide recommendations on products, services, protocols, and standards to support all infrastructure procurement and development efforts.
  • Reduce operational and capital costs by minimizing inefficiencies in the environment.
  • Stay updated on current best practices, participating in continuing education and seminars.
  • Conduct environment capacity planning and performance monitoring on all platform hardware, ensuring all hardware and software are covered by 24x7x365 maintenance contracts.
  • Act as the first level for troubleshooting and escalation of critical issues, providing 24x7x365 support for all teams and resolving critical problems.
  • Utilize software and hardware tools to diagnose and resolve issues affecting performance and service levels, applying specialized technical knowledge of enterprise tools.
  • Ensure all hardware and software operate at an optimized level.
  • Participate in the development, implementation, and testing of installations and upgrades to existing solutions.
  • Engage in data migration and lifecycle projects.
  • Contribute to disaster recovery planning and exercises, ensuring documentation is maintained and meets requirements.
  • Accountable for the security configuration of supported solutions, ensuring they are current. Oversee the implementation of security controls, governance processes, and compliance validation.
  • Responsible for supporting and interpreting architectural designs.
  • Perform additional duties as assigned.
  • Maintain a working knowledge of applicable Federal, State, and local laws/regulations, the Trinity Health Integrity and Compliance Program, and Code of Conduct, ensuring adherence in a manner that reflects honesty, ethics, and professionalism.
MINIMUM REQUIREMENTS
  • Demonstrated experience in network configuration and management.
  • Proficient in Unix/Linux and Windows system administration.
  • Strong understanding of security protocols and certificate/key management.
  • Experience with web and application server configuration and administration.
  • Knowledgeable in web programming and troubleshooting.
  • Familiarity with Java/JVM performance tuning.
  • Experience with CI/CD tools and scripting languages.
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field with five (5) years of progressive experience, with expertise in hardware, software, application, and systems engineering within specific IT disciplines (i.e., strategic planning, solution engineering, technology engineering, network management, security management, change management, application development, middleware design, information analysis, database management, project management, and operations management). An equivalent combination of education will be considered.
  • Ability to provide technical guidance and serve as a subject matter expert to team members, mentoring less experienced colleagues and offering training on system functionality and software products.
  • Comprehensive skills in technical documentation, DevOps, and ITIL concepts.
  • Knowledge of cloud platforms or software as a service applications (SaaS applications).
  • Familiarity with security concepts and hands-on experience in implementing security controls and compliance requirements. Comfortable operating in a collaborative, shared leadership environment.
  • Possess a personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
  • Exceptional oral and written communication skills.
  • Strong interpersonal abilities.
  • Adept at managing multiple tasks simultaneously.
  • Ability to remain calm, helpful, and productive in all situations, including critical support scenarios.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
  • Ability to set and organize work priorities and adapt to frequent changes. Capable of working concurrently on various tasks/projects in a potentially stressful environment with individuals of diverse personalities and work styles.
  • This position operates in a typical office environment, which is well-lit, temperature-controlled, and free from hazards.
  • Frequent communication, in person and over the telephone, with others in different locations working collaboratively on technical issues.
  • The work environment requires the ability to concentrate, meet deadlines, manage multiple projects simultaneously, and adapt to interruptions.
  • Must comply with Trinity Health policies and procedures.
  • Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of duties assigned.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.