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Manufacturing IT Systems Support Specialist

2 months ago

Montgomery, Pennsylvania, United States Cognizant Full time

Job Title:
Manufacturing IT Systems Support Specialist (Hybrid)
This hybrid role is

available to any qualified candidate within the United States.
This position is hybrid in a designated location. A qualified applicant must be local to this area or be open to relocation.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services:


Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) focuses on embracing digital transformation by driving comprehensive modernization across various layers.

We assist clients in transforming their infrastructure and workplace to adapt to the swiftly changing demands of the digital age.

Our all-encompassing approach yields significant results for our clients by achieving cloud-driven modernization and operational transformation to ensure secure business operations.


Key Responsibilities:

Position Requirements:

Essential Skills:

  • Experience in supporting overall manufacturing and laboratory IT systems and devices
  • Familiarity with IT equipment used in manufacturing, laboratory, or distribution center settings
  • Includes but is not limited to scanners, printers (Zebra, etc.), rugged tablets, and PCs connected to specialized testing equipment
  • Advanced troubleshooting and problem-solving skills to identify the root cause of incidents
  • Strong communication skills to collaborate with multiple teams and/or OEMs on high-priority issues
  • Proficient in Microsoft technologies (server support, etc.)
  • Knowledge and understanding of Good Manufacturing Practices (GMP) and Good Laboratory Practices (GxP)
  • Experience working in a clean room and/or manufacturing environment
  • Strong focus on quality and meticulous attention to detail

MLL Experience Required:

  • Safety training and adherence to proper PPE and/or laboratory requirements
  • Understanding of GMP and GxP environments
  • PCs and servers must not undergo maintenance or patching without approved change control windows
  • No systems or devices should be rebooted without proper approvals
  • MLL sites may operate on isolated networks
  • Understanding the significance of critical support during a P1 or P2 event (i.e., proactive support – spares, crash carts, etc.)
  • Ensure best practices are followed and understood:
  • 5S (LEAN) or similar methodologies in IT rooms/datacenters
  • Requirements for entering a clean room
  • Proper entry procedures and gear
  • Safety protocols for moving IT equipment within the facility (carts, trikes, push carts, etc.)

Compensation and Benefits:

The annual salary for this position ranges from $50,000 to $59,000, depending on experience and qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.


Benefits:
Cognizant provides the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.