Patient Care Coordinator- Specialty Pharmacy, KOP

4 weeks ago


Montgomery, Pennsylvania, United States Jefferson Health Full time
Job Summary

We are seeking a highly skilled Patient Care Coordinator- Specialty Pharmacy to join our team at Jefferson Health. This role will be responsible for handling a broad variety of interactions with clients, providers, payers, and manufacturers critical to the services provided by the Specialty Pharmacy.

Key Responsibilities
  • Handle incoming and outgoing client and patient interactions and follow through and resolution of customer inquiries.
  • Interact with a diverse patient base to ascertain the reason for the interaction and assist the client with their inquiry, concerns or problems with a focus on first call resolution.
  • Demonstrate commitment to service and follow-through.
  • Follow departmental protocols to ensure patient safety and accurate data entry.
Requirements
  • Minimum 3+ years experience in customer service role.
  • 1+ years experience in a specialty pharmacy, hospital, health insurance company, benefits department or other related healthcare environment.
  • Proficient in the use of computers and Microsoft applications.
  • Experience with clinical software systems; Specialty Medications and Medicare billing is highly preferred.
What We Offer

Jefferson Health is a dynamic university and health system with broad reach across the Delaware Valley. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

We are committed to providing equal access to employment and values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.



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