Patient Care Coordinator

1 month ago


Montgomery, Pennsylvania, United States Jefferson Health Full time
About the Role

We are seeking a highly skilled Patient Care Coordinator to join our Specialty Pharmacy team at Jefferson Health. As a key member of our team, you will play a critical role in providing exceptional patient care and support to our clients.

Key Responsibilities
  • Handle a broad range of interactions with clients, providers, payers, and manufacturers to ensure seamless delivery of services.
  • Provide timely and effective resolution of customer inquiries, ensuring first-call resolution and excellent patient satisfaction.
  • Collaborate with internal departments and external entities to resolve customer issues, including billing, logistics, insurance coverage, and manufacturer copay card programs.
  • Accurately research and document all interactions within the Electronic Medical Record (EMR) per departmental policy and guidance.
  • Access EMR and other software to answer, coordinate, track, and monitor interactions across multiple channels of communication.
Requirements
  • 3+ years of experience in a customer service role, with 1+ year in a specialty pharmacy, hospital, health insurance company, benefits department, or other related healthcare environment.
  • Proficient in the use of computers and Microsoft applications, with the ability to type 35 wpm.
  • Experience with clinical software systems, including Specialty Medications and Medicare billing, is highly preferred.
  • Ability to communicate professionally and efficiently in both written and verbal format with patients, physicians, payers, and clinical staff in-person and on the phone.
  • Flexibility to adapt to changes in the departmental needs, including offering assistance to other team members, adjusting assignments, etc.
  • Detailed-oriented with excellent organization skills, ability to learn quickly, solve problems, and make informed educated decisions.
  • Ability to adapt in a dynamic work environment and handle difficult conversations in a professional and caring manner.
About Jefferson Health

Nationally ranked, Jefferson Health is reimagining healthcare and higher education to create unparalleled value. With a commitment to providing exceptional patient care and advancing the field of medicine, we are dedicated to making a positive impact on the lives of our patients and the communities we serve.



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