Customer Service Representative

4 weeks ago


Raleigh, North Carolina, United States WakeMed Full time
Job Summary

The Customer Service Assistant plays a vital role in ensuring exceptional patient experiences by providing timely and accurate assistance with insurance and billing inquiries. This position is responsible for handling customer service calls, resolving issues, and performing various tasks associated with a customer service call center.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Assist patients with insurance and billing questions, providing clear and concise information
  • Perform tasks directly associated with a customer service call center, including taking payments and updating records
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues
Requirements

To succeed in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply.



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