Assistant Manager

3 weeks ago

San Jose, California, United States Momentum For Health Full time
Job Title: Assistant Manager - Residential

Join Momentum For Health as an Assistant Manager - Residential and play a vital role in delivering high-quality, cost-effective care to our clients. As a key member of our team, you will be responsible for coordinating quality improvement activities, analyzing outcome reports, and reviewing service documentation.

Key Responsibilities:

  • Participate in the execution of compliance with policies and practices that ensure the delivery of high-quality, cost-effective care in all service settings.
  • Coordinate quality improvement activities, including analysis of outcome and other management reports.
  • Review, evaluate, and co-sign service documentation, where applicable.
  • Partner with Manager in the coordination of client care with Agency staff, other providers, and family members, as appropriate.
  • Verify that services are integrated to meet client needs.
  • Participate in program development to ensure responsive care.
  • Monitor and support staff compliance with documentation standards.
  • Reinforce processes for maintaining orderly and complete clinical records and other required documentation.
  • Assist in managing day-to-day operations of the program and its service delivery issues.
  • Provide direct supervision of staff, as assigned.
  • Assist with hiring, performance evaluations, and disciplinary actions.
  • Provide professional mentoring to staff, including orientation and training.
  • Coordinate the deployment of staff consistent with program needs.
  • Provide direct services and back-up coverage to staff in providing crisis responses and intervention, including on-call and after-hours assistance.
  • Review, evaluate, and co-sign service documentation, where applicable.
  • Assist with special projects, including the development of new service content, technology, or special events.
  • Promote vigilance of cleanliness and safety of premises.
  • Direct staff and/or Facilities to address issues of concern, especially safety and security.
  • Contact Facilities maintenance, when needed.

Requirements:

  • Associates degree plus three years of experience working within a human service setting.
  • Bachelors degree and two years of experience working within a human service setting.
  • Masters degree plus one year of experience working in a human service setting.
  • Current licensure from the California Board of Behavioral Sciences (BBS) as a Licensed Marriage, Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Counselor (LPCC), or current licensure from the California Board of Psychology (BOP) as a Licensed Psychologist (PSY) may be required for some assignments.
  • Demonstrated ability to work independently and in a small team environment.
  • Engage and communicate effectively with others in both verbal and written English.
  • Train, direct, and supervise staff and supervise program units.
  • Evaluate, monitor, and direct compliance with applicable regulations.
  • Manage multiple tasks and demands.
  • Effectively manage time and meet required timelines.
  • Employ tact and diplomacy, exercise good judgment, and act calmly in emergency situations.
  • Work from a strengths-based, harm-reduction, social rehabilitation model.
  • Work effectively with persons of different value systems, ethnicity, cultural backgrounds, language capabilities, and disabilities.
  • Work collaboratively with individuals identified as those with serious mental illness who meet the following criteria: histories of hospitalization, institutionalization, including with the criminal justice system, substance abuse, low engagement in medication treatment, and difficulty in participating in structured activities and living independently.
  • Work with populations identified as high risk and/or considered underrepresented in the County Mental Health system with multiple barriers.
  • Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions.

Preferred Qualifications:

  • One year full-time experience in a leadership role.
  • Degree in a related field and experience in a mental health setting.
  • Bachelors degree, MHRS qualifications, and/or a greater number of years of experience will be required and noted on all postings.
  • Demonstrated ability to work with participants who may also have histories of assaultive behavior, may have resided in long-term care facilities for extended periods, may have patterns of service that relied almost exclusively on emergency and institutional care, may have cognitive difficulties and medical co-morbidities, are considered medically fragile, and may also be developmentally disabled, and may have long-term patterns of homelessness and criminal justice involvement.
  • Knowledge of clinical techniques for assessment, treatment, and rehabilitation of people with mental illness, problem resolution and conflict resolution techniques, applicable regulations, contract requirements, and methods of compliance, community resources, including those required to meet the non-mental health needs of the target population, Mental Health Services Act (MHSA) and Wellness Recovery Action Plan (WRAP).
  • First Aid Certification or successful completion of First Aid Certification within 30 days of hire, if assigned to residential facilities.
  • Effective utilization of computer technology for communication, information tracking, and accessing of online resources.
  • Proven proficiency in typing/keyboarding minimum 40 net wpm and a basic proficiency level in Microsoft Office applications (Word, Excel, Outlook) and Windows-based databases.
  • Familiarity with UNIX-based databases.
  • A valid California Driver License, with access to a reliable vehicle/for driving a company vehicle, current proof of auto liability insurance, and a clean DMV record.

Physical Requirements:

  • Hearing and talking on telephone and in person.
  • Standing, walking, sitting, pinching, and finger flexion are required constantly.
  • Lifting, carrying, pushing, pulling, bending, stooping, crouching, and kneeling are required occasionally.
  • Balancing, climbing, and crawling are generally not required.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you

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