Senior IT Support Specialist

1 day ago


Peoria, Illinois, United States Contact Government Services, LLC Full time
Senior Help Desk Technician II

CGS is seeking a highly skilled Senior Help Desk Technician to provide Level 1 & 2 Help Desk (PC Assist) support services to end users. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing user training, and maintaining accurate records of IT-related tickets.

Key Responsibilities:
  • Provide technical support for hardware and software issues
  • Conduct user training and documentation
  • Maintain accurate records of IT-related tickets
  • Collaborate with team members to resolve complex technical issues
  • Develop and implement procedural documentation
Requirements:
  • 1+ year of experience in a help desk or technical support role
  • ITIL Foundations certification (desired)
  • Active DOD clearance of Level 6 Public Trust or above (desired)
About CGS:

Contact Government Services, LLC is a leading provider of government contracting services. We are committed to simplifying and enhancing government bureaucracy through the optimization of human, technical, and financial resources. Our team is dedicated to delivering customized solutions that meet the specific needs of our clients.

Benefits:
  • Competitive salary range: $108,000 - $156,000 per year
  • Comprehensive benefits package, including health, dental, and vision insurance
  • 401k plan with company match
  • Flexible spending account (health, dependent care, and commuter)
  • Paid time off and observance of state/federal holidays

Contact Government Services, LLC is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.



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