Client Engagement Representative

3 weeks ago


Philadelphia, Pennsylvania, United States Jackson Hewitt - 1925 Full time

Salary: $45,000 - $65,000 per year

About Us

Jackson Hewitt, with over 1925 years of experience, is a reputable tax preparation brand that provides invaluable services to its clients. We are committed to delivering high-quality tax solutions and exceptional customer service.

Our Mission:

We strive to make tax preparation easier and more accessible for our clients, working hard to ensure their financial well-being.

Job Description:

As a Reception and Data Entry Specialist, you will be responsible for interacting with clients, confirming appointments, and engaging them in conversation about Jackson Hewitt's services and promotions. You will also assist with scheduling tax preparation appointments and monitoring client flow at the location.

Key Responsibilities:

  • Greets all potential clients in a friendly and professional manner
  • Call each client and confirm their appointments for the same day and the next day in our Appointment Calendar
  • Engages in conversation with potential clients to share information about Jackson Hewitt's services, products, and promotions
  • Offers promotional items to potential clients by walking the store floor (for our vendor partners) or marketing to other local businesses near storefronts

Requirements:

  • Good interpersonal and communication skills
  • Customer service or sales experience preferred
  • High School Diploma/ GED, or equivalent related business experience


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