Patient Access Liaison

3 weeks ago


Medford, Oregon, United States MedTeam Staffing Full time
Job Title: Patient Access Representative

This is a contract job opportunity with MedTeam Staffing.

Job Summary:

The Patient Access Representative will act as the liaison between the organization and the customer/patient, providing product education and handling a wide variety of questions while ensuring a positive customer service experience.

Key Responsibilities:
  • Act as a liaison between the company, the customer base, and patients.
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
  • Inquire, clarify, and confirm customer requirements and understanding of the solution.
  • Provide additional customer education and information as needed.
  • Qualify and establish inbound new customers requesting company products and services.
  • Work in multiple databases to research complex issues and questions.
  • Notify clients of test results in a timely and accurate manner.
  • Review test forms for accuracy and report any discrepancies.
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
Requirements:
  • High school diploma or equivalent experience.
  • Previous experience in customer service preferred.

This is a great opportunity to work with a reputable company and gain valuable experience in the healthcare industry.



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