Caring Service Coordinator

8 hours ago


Tucson, Arizona, United States Foundation Partners LLC Full time
Overview

Foundation Partners Group is revolutionizing the funeral industry by creating new ideas, developing strong relationships, and compassionately caring for families. With over 200 locations across the country, we are continuing to expand our reach while prioritizing exceptional team members who are ready to embrace the future of the funeral industry.

Salary & Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, along with a comprehensive benefits package including medical, dental, prescription, and vision insurance, as well as vacation, sick, and holiday pay, 401k with company match, and company-paid life insurance, long-term disability, and short-term disability.

Job Description

As a Dispatcher, you will be responsible for initiating and scheduling the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service as appropriate.

  • Assist peers and other Dispatchers to ensure all open tasks are completed in a timely manner.
  • Partner with others to ensure smooth implementation of any new company initiatives and/or procedures.
  • Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met.
  • Learn to operate new office technologies as they are developed and implemented.
  • Manage deliverables; organize and coordinate workflow, manage multiple tasks, deadlines, and projects.
  • Maintain customer service standards as implemented for appropriate brand/s.
  • Follow safety protocols and procedures are adhered to, ensuring they contribute to enabling a safe work environment.
  • Partner with peers to ensure administrative components are completed accurately & timely.
  • Participate in assigned staff meetings.
  • Ensure fleet is always ready and the overall cleanliness and operational readiness is maintained.
  • Use phone etiquette as outlined by the company.
  • Interact with customers and/or family members of the decedent, handling inquiries and directing them according to specific needs.
Required Skills and Qualifications

To be successful in this role, you must have:

  • Must be at least 21 years of age.
  • High School Diploma or GED equivalent.
  • Valid state-issued driver's license in good standing and acceptable driving record.
  • Ability to follow instructions, whether it be in person or by phone.
  • Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium/heavy traffic.
  • Must be able to use routing and scanning tools for tracking as part of the daily process.
  • Good verbal and written communication.


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