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Customer Service Representative

2 months ago

Danville, Kentucky, United States Parkhurst Dining Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and upholding the high standards of Parkhurst Dining.

Key Responsibilities
  • Beverage Preparation: Brew Barista coffee and specialty drinks to order, following all Parkhurst recipes and quality standards.
  • Point of Sale Operations: Process transactions accurately and efficiently, adhering to all cash handling procedures and maintaining a clean and organized workspace.
  • Inventory Management: Price and stock all grab-and-go items, ensuring adequate supplies and maintaining a visually appealing display.
  • Customer Interaction: Engage with guests in a friendly, professional manner, responding to their needs and concerns in a timely and courteous manner.
  • Team Collaboration: Work collaboratively with fellow team members to ensure seamless service, sharing knowledge and expertise to drive success.
  • Adherence to Standards: Maintain a thorough understanding of Parkhurst Hospitality Gold Standards and Smile Plus hospitality imperatives, consistently demonstrating a commitment to excellence.
Requirements
  • Physical Demands: Ability to stand and/or walk for extended periods, occasionally lifting up to 25 pounds and frequently lifting up to 10 pounds.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with guests and team members.
  • Teamwork: Strong teamwork and collaboration skills, with a willingness to adapt to changing situations and priorities.
Benefits
  • Competitive Compensation: Competitive hourly rate and opportunities for career advancement.
  • Benefits Package: Eligibility for 401(k), vision, dental, and medical plans, as well as paid time off and management career advancement opportunities.
  • Professional Development: Access to continuous development with Smile Universe, enhancing your skills and knowledge in the hospitality industry.