Financial Services Lead
4 weeks ago
We are seeking a highly skilled Financial Services Lead to join our team at PNC Financial Services Group, Inc. As a key member of our Retail Branch organization, you will play a critical role in coaching and mentoring Tellers to deliver exceptional customer service and drive business growth.
Key Responsibilities- Coach and mentor Tellers to improve customer service skills and identify opportunities for referrals
- Supervise conversations to enable referral opportunities for PNC products
- Lead by example to deliver a unique customer experience and improve customer financial wellbeing
- Identify banking opportunities during customer interactions and refer as appropriate
- Assist the Branch Manager in performance management and new hire selection processes
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Coaching Others
- Effective Communications
- Managing Multiple Priorities
- Problem Solving
- Understanding Customer Needs
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, and a robust wellness program with financial incentives.
We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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