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Client Engagement Specialist
2 months ago
At Clearstream, we develop innovative communication solutions tailored for the church community. Our web-based texting and email platform is utilized by approximately 5,000 churches, ranging from newly established congregations to some of the largest in the United States, to foster engagement and connection within their communities.
Our Team
We are a close-knit group of 14 dedicated professionals, including developers, designers, customer support representatives, and content creators. As our team expands, you will become the 15th member, playing a vital role in our collaborative environment where your voice matters and your contributions can lead to significant impacts.
Our Mission
We strive to create intuitive, dependable, and aesthetically pleasing software that empowers local churches to fulfill their missions of community engagement and discipleship.
Position Overview
Customer support is essential to the services we offer to churches utilizing our software, and we are in the process of growing our four-member customer support team.
Compensation and Benefits
This is a full-time position with a starting annual salary ranging from $46,000 to $50,000, complemented by premium company-paid health, dental, and vision insurance, a 5% matching 401(k), and an annual holiday bonus.
Work Environment
You will work from our office three days a week, with the flexibility to work from home one day per week. We maintain a four-day work week year-round, with 9-hour workdays totaling 36 hours each week.
Application Requirements
As part of your application, please include a 1-2 minute video explaining why you would be an excellent fit for this role. Ensure to add your video link to your cover letter, as applications without a video submission will not be considered.
Key Responsibilities
Your daily tasks will include:
1. Providing live chat support during designated hours.
2. Creating support documentation for newly released features.
3. Engaging with customers through video or phone calls as needed.
4. Responding to customer inquiries via email.
5. Collaborating with the support team to ensure customer success with Clearstream.
6. Assisting in the production of educational videos for customer training, if comfortable on camera.
Qualifications
We are looking for candidates who are:
- Detail-oriented, with a strong emphasis on accuracy.
- Passionate about helping others and thriving in a team-oriented environment.
- Personable and empathetic, as these traits are crucial in customer support.
- Committed to supporting the local church community.
- Capable of typing at a speed of over 40 words per minute.
- Possessing a technical background is a plus.
- A Bachelor's Degree or higher is preferred but not mandatory.
Employee Benefits
- Four-day work weeks with 9-hour days, promoting work/life balance.
- 5% matching 401(k) plan.
- Comprehensive health insurance coverage.
- Dental and life insurance.
- Paid holidays during Christmas, Thanksgiving, and New Year.
- Mobile phone and gym allowances.
- Annual holiday bonus and performance-based raises.
Interview Process
The selection process includes an initial video interview, followed by cognitive and aptitude assessments, a second interview with our Director of Operations, an informal lunch meeting with the customer support team, and a final video call with our COO.
