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Client Support Specialist

2 months ago

New York, New York, United States Radiance Marketing Full time
Benefits:
  • Performance-based bonuses
  • Company gatherings
  • Attractive salary package
  • Growth opportunities
  • Training and development programs
Customer Service Representative || IMMEDIATE HIRE

Benefits
  1. Competitive pay structure
  2. Personalized coaching
  3. Opportunities for career advancement
Key Responsibilities

We are in search of a Customer Service Representative to become a vital part of our team. In this position, you will engage with clients to ascertain their requirements, manage requests, and deliver effective solutions that guarantee a positive customer service experience with our organization. The ideal candidate is approachable, resolute, and capable of maintaining composure in challenging situations.

Primary Duties
  1. Assess customer needs, gather pertinent information, and offer solutions
  2. Utilize established scripts for various customer service inquiries
  3. Employ best practices in customer service to foster rapport and build lasting relationships with clients
  4. Record all customer interactions accurately
  5. Achieve personal and team performance targets
  6. Participate in training sessions to keep skills and knowledge current
Qualifications
  1. High school diploma or equivalent
  2. Prior experience in a customer service role is advantageous
  3. Proficient in using computers and customer management systems
  4. Exceptional verbal communication and phone skills
  5. Familiarity with active listening techniques
  6. Ability to thrive under pressure
  7. Highly organized with effective time management skills
Compensation: $1,000.00 per week

About Us

RADIANCE operates in the marketing sector, specializing in outsourced marketing, sales, and brand development services. We provide face-to-face solutions for renowned companies across diverse industries.

At RADIANCE, our mission is to cultivate what traditional sales and marketing methods often overlook: enduring customer relationships. This is accomplished through direct engagement with our clients' target demographics.

Our in-person consulting services equip clients with the necessary outcomes to thrive in their respective fields and achieve their objectives.

The name RADIANCE symbolizes brightness and the ability to shine a light. We aim to infuse that brightness and positivity into our clients' operations.

At RADIANCE, we are committed to fostering positivity and opportunity, providing a fresh start. We offer all employees a chance for growth across various aspects of the business.