Emergency Communications Specialist

2 weeks ago

Gainesville, Georgia, United States Hall County Full time
Job Overview

This position is integral to public safety operations. Please note that submitting an online application does not meet all application requirements. Additional documentation and consent forms are necessary for this role.

Position Summary:
Responsible for handling 9-1-1 emergency and non-emergency calls from the community; gathers essential information and inputs data into the Computer Aided Dispatch (CAD) system; directs callers to the appropriate services and coordinates assistance as needed.

Key Responsibilities:

  • Maintains and updates call records, and reports necessary changes to the Shift Supervisor, ensuring all logs and documents are accurately filed.
  • Supports trained Communications Officers in relaying orders and receiving messages from various emergency response units, including law enforcement, fire services, and medical teams.
  • Engages with the public over the phone to collect accurate and relevant information.
  • Identifies duplicate calls and screens communications from high-risk areas.
  • Stays informed about emergency alert protocols and disaster response procedures.
  • Trained to make timely notifications regarding calls.
  • Completes GCIC/NCIC training and certification within the initial employment period.
  • Observes and learns the operation of GCIC/NCIC, entering data on stolen vehicles and missing persons.
  • Acquires knowledge of major routes, access points, and ongoing construction within the area.
  • Successfully completes Basic Communications Officer Training within the first six months of employment.
  • Participates in training sessions as required.
  • Regular attendance is essential.
  • Performs additional related duties as assigned.

Equipment Utilized:

  • 800MHz Radio System
  • 9-1-1 Alarm Panel
  • Office Equipment
  • 9-1-1 Backup System
  • Paging System
  • Printers
  • Alarm Systems
  • Recording Equipment
  • Computer Systems
  • Sirens
  • Computer Aided Dispatch System (CAD)
  • Access Control Systems
  • Weather Monitoring Systems
  • Emergency Communication Devices

Qualifications:

  • Must be a U.S. citizen or a naturalized citizen.
  • High School Diploma or G.E.D. is required.
  • Background checks are mandatory for certification.
  • Typing speed of at least 32 words per minute with 80% accuracy.
  • Any equivalent combination of education and experience that meets the minimum qualifications.

Certifications Required:

  • GCIC/NCIC Certification must be obtained within the first thirty days of employment.
  • Emergency Medical Dispatch (EMD) Certification is required within the first two months of hire.
  • CPR certification must be secured within the first two months of employment.
  • P.O.S.T. Basic Communications Officer Certification is necessary within six months of hire.

Skills and Abilities:

  • Familiarity with the geography of Hall County and surrounding areas.
  • Ability to read and interpret maps.
  • Clear and effective verbal communication skills.
  • Capacity to make quick, accurate decisions during emergencies.
  • Proficient in typing and using computer systems.
  • Adept at retaining and utilizing codes and signals in emergency communications.
  • Ability to interact courteously with the public and other professionals.
  • Strong interpersonal skills to maintain effective relationships with various agencies and the community.

Physical and Sensory Requirements:
This role requires the ability to remain stationary for extended periods, operate office equipment, and manage stress effectively. Candidates must be able to communicate clearly and possess good hand-eye coordination.

Work Environment:
This position may involve working collaboratively or independently, depending on the situation.

This job description is intended to outline the primary responsibilities and requirements of the role. Additional tasks may be assigned as necessary.

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