Customer Support Representative I

2 weeks ago


Sedalia, Missouri, United States Inter-State Studio & Publishing Full time
Job Overview

Location
Remote

Position Type
Seasonal

Education Requirement
Not Specified

Travel Requirement
None

Shift Timing
1st Shift

Category
Customer Service

Position Summary:

Inter-State Studio & Publishing Co. is seeking dedicated Customer Service Representatives to enhance our customer engagement and foster positive experiences.

With a legacy of over 90 years in the field of photography and yearbook publishing, Inter-State Studio stands as a premier family-owned entity in our sector. Our commitment to innovation and employee development has allowed us to impact numerous lives across the nation.

Role Responsibilities:

As a Customer Service Representative, you will play a crucial role in delivering outstanding customer service by addressing inquiries with empathy, efficiency, and a proactive approach. You will have the chance to demonstrate your problem-solving abilities as you utilize our company systems to effectively resolve customer concerns. Your responsibilities extend beyond mere inquiry responses; you will be instrumental in creating positive experiences, nurturing long-term relationships, and upholding our standard of excellence. Each interaction will contribute to memorable moments for our customers and support the overall success of our organization.

Qualifications:
  • High school diploma or equivalent.
  • 1-2 years of experience in customer service preferred.
  • Familiarity with Google Sheets.
  • Strong verbal and written communication skills for customer interactions via chat, email, or phone.
  • Ability to creatively resolve issues and maintain composure under pressure.
  • Proven ability to establish rapport with customers through engaging interactions.
  • Capability to work independently as well as collaboratively within a team.
Benefits of Working with Us:
  • Flexible hours, including options to adjust hours on weekends.
  • Overtime opportunities available for high performers during peak periods.
  • Volunteer layoff options during slower seasons.
If you are enthusiastic about delivering exceptional customer service and making a meaningful impact, we encourage you to consider this opportunity. Become part of a company that prioritizes excellence, teamwork, and customer satisfaction.

Inter-State Studio & Publishing Co. is an equal opportunity employer committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We welcome applications from individuals of diverse backgrounds and are dedicated to fostering an inclusive work environment. Accommodations are available upon request for candidates participating in all aspects of the recruitment process.

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Inter-State Studio

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