Customer Service Liaison

3 weeks ago


Lehigh Acres, Florida, United States Waste Pro Full time

Key Responsibilities:
As a Customer Service Representative at Waste Pro, you will be responsible for answering incoming calls, assisting existing commercial and residential customers in resolving issues, and providing service quotes for new customers. You will also establish customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Additionally, you will provide customer retention by offering high-level customer service and alternatives to cancellation requests. The average number of inbound calls per day is approximately 100.

About the Role:
This is a critical role that requires strong communication and problem-solving skills. You will work closely with customers to understand their needs and provide solutions that meet their expectations. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this role.



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